You can delete your account and everything in it yourself, from inside the app, and it takes effect immediately. This page exists so that route is findable without the app, and so you can read what deletion actually removes before you start.
Deletion is permanent and we cannot undo it, so the order matters: export first, delete second. Once the account is gone there is nothing left to export and no account left to sign in with.
In the app, go to Profile and choose Download my data. You get a JSON file containing everything we hold for you. It is built by walking your data the same way deletion does, from the same code, so the copy cannot quietly omit something the deletion would remove.
If your data is too large to package in the app, the app says so rather than handing you a partial file that looks complete. Email us and we will send it to you instead.
Go to Profile and choose Delete account at the bottom of the screen.
Before anything is deleted you are shown a confirmation that names what you are about to lose — how many goals, how many coach conversations, and how many days of progress. If you signed in more than a few minutes ago you are asked for your password again, because removing a sign-in account requires a recent login. Cancelling at either point deletes nothing.
Once you confirm, your data is deleted, then your sign-in account, and then you are signed out.
Email support@powerfulprogress.app from the email address on the account. That is how we confirm the request is yours: we cannot act on a deletion request we cannot tie to an account, and we will not delete an account on the say-so of an address that does not match it.
Tell us that you want the account deleted, and give the email address it uses. Do not send your password — we will never ask you for it, and we do not need it.
We handle these within 30 days, the same as any other request under the GDPR, as set out in our Privacy Policy.
| What | What happens to it |
|---|---|
| Goals, targets, deadlines, and completions | Deleted |
| Daily logs, day ratings, and notes you wrote | Deleted |
| Coach conversations | Deleted |
| Your profile record, including the consent recorded when you signed up | Deleted |
| AI usage counters held against your account | Deleted |
| Your sign-in account — email address and encrypted password | Deleted |
| Anonymised AI-usage logs | Kept, with the link to you removed |
Deletion works by walking your data and removing what it finds, rather than from a written list of things to delete. That matters because a list goes stale: something added to the app later would be missed by a list and is removed by a walk without anyone having to remember it.
Afterwards we look again, with the same walk, to check the data is actually gone. If anything is still there, the deletion reports failure and your sign-in account is deliberately left alone, so you can sign in and try again. Every step is safe to repeat, and trying again is the right thing to do.
We keep anonymised AI-usage logs, which exist for cost monitoring and abuse prevention. When you delete your account, the identifier linking those rows to you is removed, they are marked as anonymised, and their timestamps are rounded to the hour, so what remains cannot be traced back to you or to when you were using the app.
They hold no message content and, after this, no user ID. If you want to see them before they are anonymised, they are included in the download described above — that export is the only moment they are visible to you.
Once deleted, copies of your data may persist in our providers' technical backups for up to 30 days before being automatically erased. Nothing is restored from those backups into a live account.
Apple bills subscriptions, not us, so cancel in your App Store subscription settings as well — otherwise it renews even with the account gone. Refunds are handled by Apple at reportaproblem.apple.com.
Anything unclear, or something did not work: support@powerfulprogress.app. What we hold and why is set out in our Privacy Policy.