Powerful Progress is built by one person, and support email reaches that person directly — not a ticket queue and not a bot. If something is broken, confusing, or wrong, tell us and we will fix it or explain it.
Email support@powerfulprogress.app. It is the only support channel we run: our social accounts are for the build, not for account or billing questions, and we will never ask you for your password or payment details there.
Support email is read by one person, so a reply may take a while and there will be quieter stretches. Formal data requests under the GDPR are answered within 30 days, as set out in our Privacy Policy.
To help us answer in one round rather than three, tell us the email address on your account, what you expected to happen, what happened instead, and your device and iOS version. A screenshot usually saves more time than a paragraph.
Some of what people need is faster to do yourself than to ask us for, because it happens instantly:
| What you need | Where to go |
|---|---|
| Delete your account and all your data | In the app: Profile → Delete account |
| Cancel a subscription | Your device's App Store subscription settings |
| Request a refund | Apple: reportaproblem.apple.com |
| Export your data | Email support@powerfulprogress.app |
| Anything else | Email support@powerfulprogress.app |
The app has not launched yet. If you joined the waitlist, you are on the list — there is nothing else to do, and the founding offer will arrive by email before launch.
Waitlist email is sent through Kit, and every message has an unsubscribe link that works immediately. If you want off the list and the link is not working, email us and we will remove you by hand.
Deleting your account. Profile → Delete account removes your goals, progress, notes, coach conversations, and account details from our systems immediately. Copies may remain in our providers' technical backups for up to 30 days before being erased automatically. Deletion is permanent and we cannot undo it, so export anything you want to keep first.
Deleting your account does not cancel your subscription. Apple bills subscriptions, not us, so cancel in your App Store subscription settings as well — otherwise it renews even with the account gone.
Signing in. Accounts use an email address and a password. If you cannot get in, use the password reset on the sign-in screen; if the reset email does not arrive, check your spam folder before emailing us, because it usually landed there.
Apple handles all payment. We never see or store your card details, we cannot charge you, and we cannot issue a refund ourselves.
To cancel, open your App Store subscription settings. Access continues until the end of the period you have already paid for. Cancelling before a free trial ends means you are not charged.
To request a refund, go to reportaproblem.apple.com and use Apple's process. Apple decides refunds under its own policies. Norwegian and EU consumer rights still apply, and if you believe you are entitled to something Apple has declined, email us — we will look at it with you.
Lifetime access is a one-time purchase, not a subscription, and there is nothing to cancel. Full detail on all of this is in section 7 of our Terms.
Your daily and weekly actions, plan adjustments, and coach replies are written by an AI model from what you enter. The coach is a software feature, not a person.
Generated content can be imperfect, incomplete, or wrong. It is a suggestion, not an instruction. If the coach produces something that is unhelpful, inaccurate, or unsafe, send it to us — bad output is the most useful bug report we get.
You can also ask a person to review anything generated automatically. Email us and we will look at it ourselves.
The app does not provide training programs, diet or nutrition plans, medical advice, mental-health treatment, or financial advice, and it is not a medical device. If a goal touches on your physical or mental health, talk to a qualified professional and follow their guidance over anything the app generates.
It is also not a crisis service. We cannot help in an emergency, and support email is not monitored around the clock. If you are in crisis or at risk of harming yourself, contact your local emergency number or a crisis helpline in your country now.
You can access, correct, delete, export, or object to our use of your data, and withdraw consent at any time. What we collect and why is set out in our Privacy Policy. To exercise any right, email us; we respond within 30 days.
If you think we have handled your data unlawfully, you can complain to the Norwegian Data Protection Authority (Datatilsynet, www.datatilsynet.no).
Tell us first — email support@powerfulprogress.app and we will try to resolve it directly. If we cannot, you may bring a complaint to the Norwegian Consumer Authority (Forbrukertilsynet) or use the EU online dispute-resolution platform (ec.europa.eu/odr). Your rights under mandatory law where you live are unaffected.
Our full details as data controller, including the postal address, are set out in the Privacy Policy.